Several Complaints are received in Bangladesh Bank everyday from public/clients starting that concerned banks are not attending to their grievances. This has been viewed with concern by Bangladesh Bank (BB), and banks have already been advised to set up "Complaint Cell" to deal with all sort of complaints, either received directly by them or referred through different agencies/institutions, including BB. BB has also setup a "Complaint Cell" headed by Deputy General Manager (DGM) in its Department of Banking Inspection (BDI). This Cell will check the performance, effectiveness and functiong of the Complaint Cells of the banks, and monitor the status of customer complains. Any client, person or agency having complaint(s) against a bank/bank official may wirte down his/her complaint(s) in the blank space below and lodge the complaint(s) instantly to the Cell. The complaint(s) will then be reviewed by the Department of Banking Inspection (DBI), and necessary actions will be taken.

Before submitting your complaints online or in writing, BB encourages you to try to settle the problem with your bank first. These efforts may involve directly contacting the bank's Complaint Cell. If you are still unable to resolve the problem, you may lodge your online or written complaint. It is important to provide as much information about the problem as possible; this will assist in resolving the complaint in a more timely manner.
Complaint Subject * :
Accused Bank Name * :
Accused Branch / Office Name * :
Accused Branch / Office Address * :
Accused Official Name   :
Complaint / Grievance Detail * :
Accuser / Customer Name   :
Accuser / Customer Address   :
Accuser / Customer Email   :
Accuser / Customer Telephone   :